This policy explains how LUMERANTO INC (“we”, “us”), located at LUMERANTO INC, 401 Bay Street, Suite 1803, Toronto, Ontario M5H 2Y4, Canada, handles personal information when you visit this website, place an order, request a service or contact us. We follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
What we collect
- Name, phone number and email address that you type into forms and orders.
- Delivery address (street, city, province, postal code), the items you order and any notes.
- Details you submit in contact and service request forms.
- A session cookie that keeps your cart, and basic server logs (IP address, browser, pages requested).
We do not collect payment card details on this website. Payment is arranged by phone after we confirm your order. Information may be stored on servers outside your province or outside Canada.
How we use it
- To process, ship and deliver your order, and to arrange services you request.
- To call or write to you about an order, a service request or a question.
- To handle returns, exchanges and manufacturer warranty claims.
- To keep the website secure and working.
- To meet legal, tax and accounting obligations.
We do not sell personal information and we do not use it for automated decision-making. We collect only what we need for these purposes and, where required, with your consent, which you give by submitting a form.
Who we share it with
Only with parties needed to fulfil your order, such as couriers and payment providers, and with authorities where the law requires it. They may use the data only to provide their service to us.
Cookies
The site uses a session cookie that is needed for the shopping cart and for form security. We do not use advertising or tracking cookies.
Retention and security
We keep order records as long as needed to serve you and to meet Canadian tax and accounting rules, and delete other enquiries when they are no longer needed. We use reasonable technical and organizational safeguards, but no transmission over the internet is completely secure.
Your rights in Canada
You may ask what personal information we hold about you, ask us to correct or delete it, withdraw your consent, or ask us to stop contacting you. PIPEDA and provincial laws give you rights of access and correction. To make a request, call or write to us using the details below; we may need to verify your identity first. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children
This website is intended for adults. We do not knowingly collect personal information from minors.
Changes
We may update this policy. The date at the top shows when it was last changed.
Contact us
LUMERANTO INC
LUMERANTO INC, 401 Bay Street, Suite 1803, Toronto, Ontario M5H 2Y4, Canada
Phone: +1 (437) 451-7968